Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information

Effective Date: December 29, 2024

LSM Financial ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lsm-financial.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

A. Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request quotes
  • Schedule consultations or appointments
  • Apply for insurance products
  • Communicate with us via phone, email, or other methods
  • Subscribe to our newsletter or marketing communications

This information may include:

Contact Information

Name, email address, phone number, mailing address

Demographic Information

Age, date of birth, gender, occupation

Financial Information

Income, assets, financial goals, insurance needs

Health Information

Medical history, health conditions (for insurance underwriting)

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address

C. Information from Third Parties

We may receive information about you from third parties, including insurance carriers, credit reporting agencies, medical information bureaus, and other service providers involved in processing your insurance applications.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

Process insurance applications, provide quotes, administer policies, and deliver requested services.

To Communicate with You

Respond to inquiries, send appointment reminders, provide policy updates, and send marketing communications (with your consent).

To Improve Our Services

Analyze website usage, understand customer preferences, improve user experience, and develop new products and services.

For Legal and Compliance Purposes

Comply with legal obligations, respond to legal requests, prevent fraud, protect our rights, and enforce our terms.

3. How We Share Your Information

We may share your personal information in the following situations:

Insurance Carriers

We share your information with insurance companies to obtain quotes, process applications, and administer policies.

Service Providers

We use third-party service providers for website hosting, email services, payment processing, data analysis, and other business functions. These providers are contractually obligated to protect your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information to comply with legal obligations, court orders, or governmental requests, or to protect our rights and safety.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Important Note

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

SSL/TLS encryption for data transmission

Access Controls

Restricted access to authorized personnel only

Secure Servers

Protected data storage systems

Regular Monitoring

Continuous security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • The nature of the information and why it was collected
  • Legal, regulatory, tax, or accounting requirements
  • Insurance policy duration and claims handling requirements
  • The need to maintain records for dispute resolution

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information (subject to legal retention requirements).

Right to Opt-Out

Opt out of marketing communications at any time.

Right to Data Portability

Request your data in a portable, machine-readable format.

To Exercise Your Rights:

Contact us at [email protected] or call (909) 968-0271. We will respond to your request within 30 days (or as required by applicable law).

7. California Privacy Rights (CCPA/CPRA)

California Consumer Privacy Act & California Privacy Rights Act

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

California Consumer Rights:

Right to Know

Request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete

Request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements, fraud prevention, policy administration).

Right to Opt-Out of Sale/Sharing

Request that we do not sell or share your personal information.

Note: LSM Financial does not sell your personal information to third parties.

Right to Correct

Request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information

Request that we limit the use of your sensitive personal information (such as health information, financial data, precise geolocation) to only what is necessary to provide our services.

Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your CCPA/CPRA rights.

Categories of Personal Information We Collect (California):

Category Examples
Identifiers Name, email, phone, address, IP address
Protected Classifications Age, gender, marital status
Commercial Information Insurance policies, transaction history
Internet Activity Browsing history, website interactions
Financial Information Income, assets, payment information
Health Information Medical history, health conditions
Inferences Preferences, characteristics, behavior

How to Submit a CCPA/CPRA Request:

California residents can exercise their rights by contacting us:

We will verify your identity before processing your request and will respond within 45 days (with a possible 45-day extension if necessary). You may designate an authorized agent to make requests on your behalf.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and enhance your experience on our website.

Types of Cookies We Use:

Essential Cookies

Necessary for website functionality and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier websites, social media platforms, and other external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

  • Update the "Effective Date" at the top of this policy
  • Notify you via email or through a prominent notice on our website
  • Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days (or as required by applicable law).

Legal Compliance: This Privacy Policy is designed to comply with applicable U.S. federal and state privacy laws, including but not limited to:

  • • Gramm-Leach-Bliley Act (GLBA) - Financial Privacy Rules
  • • Health Insurance Portability and Accountability Act (HIPAA) - where applicable
  • • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • • California Online Privacy Protection Act (CalOPPA)
  • • CAN-SPAM Act

This Privacy Policy should be read in conjunction with our Terms of Service and any other applicable agreements.

Last Updated: December 29, 2024

Effective Date: December 29, 2024